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Company policy

The purpose and mission of UNITY-BARS

UNITY-BARS is a leading Ukrainian IT company specializing in the development, modernization, implementation and maintenance of modern software for banking, financial and government agencies.

The strategic goal of the company is to gain leadership in financial technology, expand the geography of services in domestic and international markets, increase profits to maximize the company's needs by improving the quality and competitiveness of our services.

The company's policy in the field of quality is aimed at meeting the requirements and expectations of customers at a high level, continuous improvement of service quality through effective feedback.

Our mission is to provide high quality services for the development, modernization, implementation and maintenance of modern and competitive software of banking, financial and government agencies to best meet the needs of our customers.

In setting our goals, we are guided by risk-oriented thinking, so within our activities we regularly assess the possible risks of the Quality Management System in accordance with the requirements of the international standard ISO 9001: 2015.

To ensure the achievement of the company's goals and mission, UNITY-BARS carries out the effective functioning and continuous improvement of the Quality Management System, implementing the Integrated Management System, in particular the Quality Management System.

The priority directions of the company's activity in the field of quality are:

increasing the level of customer satisfaction with the quality of services provided by UNITY-BARS;
timely provision of high quality and competitive services to clients;
continuous improvement of process quality to ensure sustainable development of the company;
maintaining feedback with customers and stakeholders;
identification, monitoring, analysis and management of risks that may arise as a result of activities;
increasing the trust of customers and strengthening the status of a reliable partner through guaranteed fulfillment of contractual obligations, compliance with legal and regulatory requirements for the provision of services;
ensuring a positive image of the company;
growth on a continuous basis of professional and qualification level of the personnel, for the purpose of formation of a team of highly skilled experts for maintenance of performance of tasks in the established terms with a high level of quality.

The implementation of the priority areas of the Quality Policy is carried out by:

implementation of regular monitoring, analysis and control of indicators of efficiency and effectiveness of our activities, which will allow to respond in a timely manner and apply preventive measures to prevent deficiencies in the quality of services;
introduction of advanced technologies in the processes of development, testing and modernization of the company's products;
selection of qualified personnel with a high level of competence and ensuring, in the future, constant attention to their professional development and improvement;
providing a guarantee of competence of all company staff;
ensuring continuous improvement and awareness of stakeholders on the issues of the Quality Management System;
building regular communication processes and receiving feedback from stakeholders;
continuous development of business processes based on the analysis of the achieved results and the search for alternative ways to improve our activities;
compliance with the requirements of external (such as customers, investors and government agencies) and internal (such as management and staff) stakeholders regarding quality issues.

The Top Management of UNITY-BARS assumes responsibility for the implementation of the Quality Policy and creates the necessary conditions for its implementation.